Trusted Thai Herbal Tea House · Free Worldwide Shipping over $40

Terms of Service

Last updated: September 2026

At MaliTea, we are committed to delivering your order safely and efficiently. This Shipping and Delivery Policy outlines our processing times, delivery estimates, customs information, and shipping procedures for international orders.

1. General Business Information

  • This website is owned and operated by:

    • Brand Name: Mali Tea

    • Website: [www.malitea.com](https://www.malitea.com)

    • Legal Entity Name: GoldenSiam Dorota Piątek

    • Registered Address: Bukowska 141c, 62-060 Sapowice, Poland

    • NIP (Tax ID): 7881346617

    • Support Email: support@malitea.com

     

2. Eligibility & Store Use

  • By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have given us consent to allow any of your minor dependents to use this site.

    You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

3. Products, Pricing & Currency

 

    • Currency: All prices, transaction amounts, and shipping rates on [www.malitea.com](https://www.malitea.com) are quoted, processed, and billed in US Dollars ($ USD).

    • Product Availability: All products are subject to availability. We reserve the right to discontinue any product at any time or limit the sales quantities of any item to any person or geographic region.

    • Pricing Modifications: Prices for our products are subject to change without prior notice. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of any service or product.

    • Visuals & Packaging: We make every effort to display as accurately as possible the colors and images of our tea blends and packaging. However, actual physical packaging may vary slightly due to minor batch updates.

4. Health & Herbal Disclaimer

 

      • General Wellness Purpose: The herbal tea blends and botanical products sold on [www.malitea.com](https://www.malitea.com) (including MaliTea and Thai Garden Tea) are intended strictly for general beverage and lifestyle enjoyment.

      • No Medical Claims: Statements made on this website regarding herbal ingredients have not been evaluated by the European Food Safety Authority (EFSA), the U.S. Food and Drug Administration (FDA), or any other regulatory health authority.

      • Not Medical Advice: Our products are not intended to diagnose, treat, cure, or prevent any disease, illness, or medical condition.

      • Consultation Advised: If you are pregnant, nursing, taking prescription medications, or have an underlying medical condition, please consult a qualified healthcare professional prior to consuming any botanical infusions.

5. Orders & Payment Processing

  • Order Acceptance: We reserve the right to refuse or cancel any order placed with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.

  • Payment Processing: Payment processing services for [www.malitea.com](https://www.malitea.com) are provided by Stripe Payments Europe, Ltd. (“Stripe”). By completing a transaction on our site, you agree to authorize Stripe to charge your designated payment method for the total order amount.

  • Payment Security: We do not collect, store, or process full credit card numbers or sensitive CVV codes on our servers. All transactions are processed through Stripe’s PCI-DSS Level 1 compliant secure infrastructure.

6. International Shipping, Customs & Duties

 

    • Fulfillment Origin: All orders are packaged and dispatched directly from our international fulfillment facility in Thailand.

    • Delivery Estimates & Policies: Shipping procedures, delivery timeframes, tracking guidelines, and address accuracy terms are governed by our standalone Shipping and Delivery Policy.

    • Import Fees: Products entering destination countries outside of Thailand may be subject to local customs duties, VAT, or import clearance fees levied by local governments. These fees are the sole responsibility of the customer.

7. Returns, Refunds & Cancellation

Your right to return unopened merchandise and receive a refund is governed by our Refund and Return Policy.

In accordance with EU consumer protection regulations regarding sealed consumable items, food and beverage products (such as tea pouches or botanical tins) where the protective hygienic seal has been unsealed or broken after delivery are exempt from standard returns for health and safety reasons.

8. Intellectual Property

All content included on [www.malitea.com](https://www.malitea.com)—including text, website design, graphics, logos, images, product descriptions, and software code—is the property of GoldenSiam Dorota Piątek or its content suppliers and is protected by international copyright, trademark, and intellectual property laws. Unauthorized reproduction or commercial distribution is strictly prohibited.

9. Governing Law & Dispute Resolution

These Terms and any separate agreements whereby we provide you products or services shall be governed by and construed in accordance with the laws of Poland and applicable European Union consumer regulations.

In accordance with EU regulation, consumers may also access the European Commission’s Online Dispute Resolution (ODR) platform at: [https://ec.europa.eu/consumers/odr](https://ec.europa.eu/consumers/odr).

10. Contact Information

Questions regarding these Terms of Service should be sent to us at:

Mali Tea

GoldenSiam Dorota Piątek

Bukowska 141c, 62-060 Sapowice, Poland

NIP: 7881346617

Email: support@malitea.com

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