Trusted Thai Herbal Tea House · Free Worldwide Shipping over $40

Shipping and Delivery Policy

Last updated: September 2026

At MaliTea, we are committed to delivering your order safely and efficiently. This Shipping and Delivery Policy outlines our processing times, delivery estimates, customs information, and shipping procedures for international orders.

1. Dispatch Location & Order Processing

  • Warehouse Origin: All orders are packaged and shipped directly from our primary warehouse location in Thailand.

  • Processing Time: Orders are processed, packed, and handed over to international postal/courier carriers within 1 to 3 business days (excluding weekends and official public holidays).

  • Shipping Confirmation: Once your package has been handed over to the carrier, you will receive an automated email containing your shipment tracking details.

2. Shipping Destinations & Carriers

We ship Worldwide to customers across Europe, North America, Oceania, Asia, and other international destinations.

To ensure efficient delivery times, we utilize reliable international tracked carriers (including Thailand Post Express, DHL, FedEx, UPS, or local partner postal networks). The specific carrier assigned depends on the order weight, speed, and destination.

3. Estimated Delivery Times

Delivery timeframes begin after the initial processing period (1–3 business days). Estimated transit times by region are as follows:

  • Europe: 7 – 11 business days

  • North America (USA & Canada): 7 – 15 business days

  • Australia & New Zealand: 7 – 15 business days

  • Rest of the World: 7 – 20 business days

Please note: Transit times are estimates provided by postal services and are subject to minor delays during peak holiday seasons, severe weather, or customs clearance procedures.

 

4. Shipping Rates & Currency

All order transactions, prices, and shipping charges are processed in US Dollars ($ USD).

  • Standard Worldwide Shipping: Shipping costs are calculated at checkout based on package weight and destination country.

  • Free Express Shipping: We offer Free Worldwide Shipping on all orders exceeding $45.00 USD. Free shipping applies automatically at checkout when your cart subtotal meets or exceeds $45.00 USD.

5. Customs Duties, Import Taxes, and Local Fees

Because items ship internationally from Thailand:

  • Orders may be subject to import duties, local taxes, or customs clearance charges imposed by your destination country’s government.

  • Customer Responsibility: Any additional customs duties, VAT, or local tax fees levied upon arrival in the destination country are the sole responsibility of the recipient.

  • Customs Delays: Mali Tea (GoldenSiam Dorota Piątek) is not responsible for postal delivery delays caused by destination customs inspection processes.

 

6. Incorrect Delivery Address & Undeliverable Packages

  1. Please review your shipping details carefully before completing your checkout.

    • If a package is returned to our fulfillment warehouse due to an incomplete or incorrect address supplied by the customer, or if a shipment is rejected at customs/unclaimed, the customer will be responsible for any re-shipping costs required to dispatch the item a second time.

    • Original shipping fees are non-refundable for packages returned due to buyer address entry errors.

7. Tracking Your Order

Once shipped, you will receive an automated tracking number via email.

Tracking updates may pause temporarily while parcels are in transit between international sorting hubs. This is completely normal for cross-border shipments. If your tracking status has not updated for more than 5 business days, please contact us at support@malitea.com so we can check the status with the carrier.

8. Lost Packages

If a package is confirmed lost in transit after a carrier investigation, we will offer you either:

  • A replacement shipment sent free of charge, or

  • A full refund processed to your original payment method via Stripe.

The choice will be based on your preference once the official carrier investigation is completed.

 

9. Marked "Delivered" But Not Received

If tracking shows your package status as “Delivered” but you have not received it:

  1. Please check with household members, building managers, or neighbors.

  2. Check your mailbox, porch, or surrounding delivery area.

  3. Contact your local postal service with your tracking number for delivery location confirmation.

If the issue remains unresolved, contact us within 7 days of the marked delivery date so we can initiate an official inquiry with the postal carrier.

10. Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

We are not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete address entries. If you notice an error in your shipping address after placing an order, please contact us immediately at support@malitea.com. Address changes are only possible before dispatch.

11. Contact Information

  • Brand Name: Mali Tea

  • Website: [www.malitea.com](https://www.malitea.com)

  • Operated by: GoldenSiam Dorota Piątek

  • Address: Bukowska 141c, 62-060 Sapowice, Poland

  • NIP: 7881346617

  • Support Email: support@malitea.com

If you experience any issue with your shipment, please contact us. We are committed to resolving shipping-related concerns promptly and fairly.

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