Frequently Asked Questions
Last updated: September 2026
Welcome to the Mali Tea FAQ page. Below you will find answers to common questions about our herbal tea products, international shipping, order tracking, returns, and checkout policies.
If you cannot find the answer to your question below, please reach out to our customer support team at support@malitea.com.
1.Products
What products do you offer?
We offer authentic, premium Thai tea blends, including our flagship MaliTea bland and other collections. All our blends are crafted from traditional botanical ingredients sourced directly in Thailand.
Are your herbal teas safe for daily consumption?
Yes, our teas are made from natural botanical ingredients intended for daily beverage enjoyment. However, if you are pregnant, nursing, taking prescription medications, or have a pre-existing medical condition, we advise consulting with a qualified healthcare professional prior to consuming herbal infusions.
Do these products diagnose or treat medical conditions?
No. Statements made regarding our products have not been evaluated by European food safety authorities or the US FDA. Our herbal teas are dietary beverages and are not intended to diagnose, treat, cure, or prevent any medical condition or disease.
2. Shipping & international Delivery
Where do you ship orders from?
All orders are packaged and dispatched directly from our international fulfillment warehouse located in Thailand.
Which countries do you ship to?
We ship Worldwide to customers across Europe, North America, Oceania, Asia, and other international destinations.
How long will it take to receive my order?
Orders are processed and handed over to carriers within 1 to 3 business days. Estimated transit times by region are:
Europe: 7 – 11 business days
North America (USA & Canada): 7 – 15 business days
Australia & New Zealand: 7 – 15 business days
Rest of the World: 7 – 20 business days
How much does shipping cost?
Standard International Shipping: Calculated at checkout based on package weight and destination.
Free Shipping: We offer Free Worldwide Express Shipping on all orders exceeding $45.00 USD.
How do I track my package?
Once your package is handed over to the carrier, you will receive an automated shipping confirmation email containing your tracking link. You can track your parcel door-to-door online.
3. Returns, Cancellations & Refunds
What is your return policy?
Under EU consumer rules, you have the right to return unopened, unused products within 14 calendar days of delivery. The item must be in its original, factory-sealed condition.
Can I return an opened pouch or tin of tea?
For health protection and hygiene reasons, unsealed or opened consumable items (tea pouches or tins with broken seals) are strictly non-returnable and exempt from refunds unless the item arrived defective or damaged.
What if my package arrives damaged or missing?
If your item arrives damaged or tracking shows “Delivered” but you haven’t received it, please email us within 48 hours (for damage) or 7 days (for non-receipt) at support@malitea.com with your order number and photos of the damage. We will investigate immediately and offer a replacement or full refund.