Refund and Return Policy
Last updated: September 2026
At Mali Tea ([www.malitea.com](https://www.malitea.com)), operated by GoldenSiam Dorota Piątek, customer satisfaction and safety are our top priorities. Please read our complete policy below regarding order returns, cancellations, refunds, and damaged shipments.
1. EU Right of Withdrawal (14-Day Return Period)
In accordance with European Union consumer protection laws, you have the statutory right to cancel or return your order within 14 calendar days of receiving your package without providing a reason.
To qualify for a 14-day change-of-mind return:
Items must be completely unopened, unused, and in their original, factory-sealed condition.
All protective packaging, tamper-evident seals, tags, and product boxes must be fully intact and undamaged.
You must contact us at
support@malitea.comwithin 14 days of receipt to initiate the return process.
2. Hygiene & Health Exemptions (Opened Consumables)
In strict accordance with EU legislation regarding consumable food and beverage products:
Unsealed Food/Tea Products Are Non-Returnable: Loose-leaf tea pouches, tea bags, or botanical tins where the protective seal, foil, or pouch has been opened or unsealed after delivery ARE EXEMPT from the right of withdrawal and cannot be returned or refunded due to health protection and hygiene reasons.
If an item has been opened, unsealed, or tampered with, we cannot issue a refund unless the product arrived defective or damaged.
3. Return Shipping Costs & Instructions
For approved standard returns under the 14-day EU withdrawal right:
Shipping Responsibility: The customer is responsible for paying all return shipping costs to send the parcel back to our processing address.
Trackable Delivery Required: We strongly recommend using a trackable shipping service with a tracking number. We cannot issue refunds for returned items that are lost or damaged in transit back to us.
Original shipping fees paid at checkout are non-refundable for standard change-of-mind returns.
4. Damaged, Defective, or Incorrect Items
We take great care in packaging your orders. However, if your package arrives damaged, defective, or contains the wrong items:
Contact our customer support team within 48 hours of package delivery at
support@malitea.com.Include your order number along with clear photo or video evidence showing the damaged outer box and product packaging.
Upon verification, we will immediately arrange either a free replacement shipment or issue a full refund, including any original shipping fees paid.
5. Refund Processing Time & Currency
Processing Currency: All refunds are processed in US Dollars ($ USD) back to your original payment method via Stripe.
Inspection & Timeframe: Once your return is received and inspected at our facility, we will notify you via email regarding the approval or rejection of your refund.
Payout: If approved, your refund will be processed automatically to your original payment card within 5 to 10 business days (depending on your card issuer’s processing speed).
6. Order Cancellations
If you wish to cancel an order after placing it, please contact us immediately at support@malitea.com.
Orders can only be canceled prior to dispatch from our fulfillment facility.
Once an order has been packaged and handed over to the international courier (within 1 to 3 business days), it cannot be canceled and must follow the standard return procedure upon delivery.
7. Business & Contact Information
For any return requests, refund inquiries, or policy questions, please contact:
Brand Name: Mali Tea
Website:
[www.malitea.com](https://www.malitea.com)Operated by: GoldenSiam Dorota Piątek
Address: Bukowska 141c, 62-060 Sapowice, Poland
NIP (Tax ID): 7881346617
Support Email:
support@malitea.com